IUC Shift Manager

As a Shift Manager, you’ll be the go-to leader during your shift, ensuring seamless service delivery across our diverse contracts – including Call Handling, Custody Healthcare, SARC, Home Visiting and Integrated Urgent Care. You’ll play a vital role in maintaining clinical and operational excellence, keeping our teams supported and our services running efficiently, 24/7.

Location: Segensworth West, Hampshire

Operating Hours: 24/7 operation – shift-based.

Working Hours: 40 hours per week

Key Responsibilities:

• Take charge of day-to-day operations as the senior decision-maker on shift
• Lead a team of clinical and non-clinical staff with professionalism and compassion
• Monitor and manage real-time service performance against key targets
• Coach, support, and supervise staff, conducting audits, appraisals, and investigations
• Ensure compliance with health & safety, safeguarding, and GDPR regulations
• Work closely with the Operations Manager and senior leadership on continuous service improvement
• Keep accurate records and assist in protocol updates and staff training

What We’re Looking For:

Essential:

• Proven leadership experience in a call centre or healthcare environment
• Excellent communication and interpersonal skills
• Confident decision-maker with sound judgment under pressure
• Ability to manage multiple services and competing priorities
• Proficient in Microsoft Office

Desirable:

• Knowledge of healthcare or social care frameworks
• Experience in stakeholder engagement and conflict resolution